Terms and Conditions for Safari Bookings
Sign Wild Adventures
These Terms and Conditions govern all safari bookings, tours, excursions, and travel services provided by Sign Wild Adventures. By booking a safari or travel service with Sign Wild Adventures, the client acknowledges that they have read, understood, and agreed to these terms.
1. Booking and Confirmation
A booking is considered confirmed once Sign Wild Adventures receives a completed booking form and the required deposit payment.
Upon confirmation, the client will receive a booking confirmation including the itinerary, inclusions, exclusions, and payment schedule.
Sign Wild Adventures reserves the right to decline or cancel any booking at its discretion prior to confirmation.
All bookings are subject to availability of accommodation, transport, park access, and other services.
2. Payment Terms
To secure a safari booking, a deposit of 50% of the total safari cost is required unless otherwise stated.
The remaining balance must be paid at least 30 days before the start date of the safari.
For bookings made within 30 days of departure, full payment is required at the time of booking.
Payments may be made through:
Bank transfer
Credit or debit card
Mobile money or other approved payment platforms
Any bank charges or transaction fees are the responsibility of the client.
Failure to complete payment within the specified period may result in cancellation of the booking.
3. Pricing and Currency
All safari prices are quoted in Kenyan Shillings (KES) or United States Dollars (USD) unless otherwise stated.
Prices are subject to change without prior notice due to:
Government tax changes
Park fee adjustments
Fuel price increases
Supplier cost changes
Once a booking is confirmed and deposit paid, the agreed price will remain fixed unless government or park fee changes apply.
4. Inclusions and Exclusions
Safari packages typically include:
- Accommodation during the safari
- Meals as specified in the itinerary
- Transportation in a safari vehicle
- Professional driver-guide services
- Park entry fees where indicated
- Game drives as stated in the itinerary
- Airport or hotel transfers where included
Safari packages generally exclude:
- International flights
- Travel insurance
- Visa fees
- Optional activities (e.g., Maasai village visits, boat rides)
- Alcoholic beverages and drinks
- Personal expenses (laundry, souvenirs, etc.)
- Tips and gratuities
- Any items not explicitly stated in the itinerary.
5. Cancellations and Refund Policy
All cancellations must be submitted in writing.
Cancellation charges apply as follows:
- More than 30 days before safari start date: full refund minus administrative fees
- 15–30 days before safari start date: 50% cancellation fee
- 7–14 days before safari start date: 75% cancellation fee
- Less than 7 days before safari start date: no refund
If the cancellation occurs due to circumstances beyond the company’s control (such as government restrictions, natural disasters, or force majeure), Sign Wild Adventures will offer either:
Rescheduling of the safari
Travel credit for future use
Partial refunds depending on supplier policies
Refunds may take up to 14–30 working days to process.
6. Changes to Bookings
Clients may request changes to their itinerary subject to availability.
Changes may result in additional charges if:
- Accommodation rates increase
- Alternative services are required
- Transport arrangements are modified
Sign Wild Adventures reserves the right to adjust itineraries due to:
- Weather conditions
- Park authority regulations
- Road conditions
- Safety considerations
In such cases, reasonable alternatives will be provided.
7. Travel Documents and Requirements
Clients are responsible for ensuring they have valid travel documents including:
- Passports
- Visas
- Vaccination certificates where required
- Travel insurance
Passports must be valid for at least six months beyond the travel date.
Sign Wild Adventures is not responsible for denied entry due to incorrect documentation.
8. Travel Insurance
All clients are strongly advised to obtain comprehensive travel insurance covering:
- Trip cancellation
- Medical expenses
- Emergency evacuation
- Personal accident
- Loss of luggage or personal belongings
Sign Wild Adventures is not responsible for costs incurred due to lack of insurance.
9. Health and Safety
Clients must inform Sign Wild Adventures of any medical conditions, allergies, or physical limitations that may affect participation in the safari.
Clients must follow all instructions given by guides and park authorities.
Wildlife safaris involve inherent risks and clients participate at their own risk.
The company will take all reasonable precautions to ensure safety but cannot guarantee the absence of risks associated with wildlife or outdoor environments.
10. Conduct and Behavior
Sign Wild Adventures reserves the right to remove any traveler from a tour if their behavior:
- Endangers others
- Disrupts the safari experience
- Violates local laws or park regulations
In such cases, no refunds will be provided.
11. Accommodation and Transport
Accommodation is subject to availability at the time of booking.
Sign Wild Adventures reserves the right to substitute accommodation with a similar or higher standard if necessary.
Transportation is typically provided using safari vehicles designed for wildlife viewing.
Vehicle types may vary depending on group size and availability.
12. Liability Disclaimer
Sign Wild Adventures acts as an intermediary between clients and service providers including lodges, transport operators, and activity providers.
The company shall not be liable for:
- Injury, illness, or death
- Loss or damage of personal property
- Delays caused by weather, mechanical breakdown, or road conditions
- Acts of government authorities or park management
- Events beyond the company’s reasonable control
Participation in safaris and travel activities is undertaken at the client’s own risk.
13. Force Majeure
Sign Wild Adventures shall not be liable for failure or delay in performing obligations due to circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- War or civil unrest
- Pandemics
- Government restrictions
- Transport disruptions
In such cases, the company will make reasonable efforts to reschedule or adjust the safari.
14. Photography and Media
During safaris, photographs and videos may be taken for marketing and promotional purposes.
By participating in a safari, clients grant permission for the use of such media unless they request otherwise in writing.
15. Environmental Responsibility
Sign Wild Adventures promotes responsible tourism and encourages clients to respect wildlife, local communities, and natural environments.
Clients must comply with park regulations and conservation guidelines.
16. Special Note on Accessibility
Sign Wild Adventures supports inclusive tourism and promotes travel experiences accessible to deaf travelers and communities.
Where applicable, specialized guides or communication assistance may be provided upon request.
17. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Kenya.
Any disputes arising from safari bookings shall be resolved through negotiation or through the appropriate Kenyan courts.
18. Contact Information
Sign Wild Adventures
The Bazaar, Moi Avenue
11th Floor, Wing A, Suite 1109
Nairobi, Kenya
Email: info@signwildadventures.co.ke
Phone: +254 743 854 325